Sales, Shipping and Returns
Important Notes
- Free shipping within U.S.A. (Heavy and Oversize items may require additional shipping charges) – Sabra Books ship ALL orders utilizing the U.S.P.S. Media Mail and internationally using Priority mailing (up to 4 Lbs.).
- Delivery times: We cannot guarantee speed of delivery but normally Media Mail takes 5 to 10 days.
- Hawaii orders will take 21-36 days to arrive with free shipping. Orders from Alaska cannot meet the 7-14 business days deadline (normally it takes 3 weeks or more to ship an item from the continental USA). If a buyer from Alaska wants the item sooner, they must request the item to be shipped either by Priority mail.
Returns Policy
Our Guarantee
Your complete satisfaction is our goal. We strive to maintain excellent customer service, including a guarantee of every item as it is described on our listing. We follow Abe books returns policy. We ship items with a delivery signature requirement on selected items. We pack all our book orders with cardboard to protect them during transit.
Issue:
- Incorrect Item Delivered/ Item Not as Described/ Item Was Damaged
You’re eligible for a full refund of the purchase price, if your return is the result of an error on our part. To receive a refund, you must return your item directly to us within 30 days of the estimated delivery date and in the same condition you received it in. Return Address: P.O. Box, 9319, Naperville IL, 60567. - Item Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your item hasn’t arrived as of the Estimated Delivery Date, up until 30 days past. If the tracking information indicates the item has arrived, the refund request is void.
If the item is returned to us for any of the following reasons, the buyer will not get refunded: incomplete address, unclaimed, returned to sender, or similar.
How to Initiate a Return:
You must ship your purchase item back to us the same way it was packed for you. You must email us the tracking number for the return.
We recommend that you use a trackable method of shipment; if the item does not arrive and tracking is not provided, the refund will be cancelled.